Views from the Institute
Research, announcements and thoughts about fundraising
When Love for Animals Meets the Science of Giving
Animal welfare begins with compassion, but sustaining it requires strong donor relationships, staff support, and long-term resilience.
For Izzy Tutcher at Leicester Animal Aid, Philanthropic Psychology offered a framework for challenges she had long been trying to solve. Her story shows how PhilPsych can help charities strengthen supporter connection, rethink fundraising, and better protect the people behind the mission.
Here is an even tighter option, if you need it shorter still:
Illuminating Love and Purpose through Philanthropic Psychology
In a conversation on the Untapped Philanthropy podcast, Professor Jen Shang explores how Philanthropic Psychology helps us see giving in a new light: not simply as action, but as an expression of love, identity, and purpose. This blog reflects on what becomes possible when family foundations are understood not just as institutions, but as spaces shaped by human relationships, authenticity, and care.
Turning "Enemies" into Friends
In this final blog, Sam Jacklin and Tassy Serradura explore how Philanthropic Psychology can help animal welfare organisations move beyond a simple “animal people versus people people” divide. Using insights from the Love Project 2.0, they show how understanding donors’ identities, allegiances, and perceptions of threat can help transform perceived enemies into friends.
A Plan for Rigorous Testing
What does it look like to test love with rigour? In this third blog, Tassy Serradura shares how Animal Welfare League South Australia used disciplined A/B testing to apply Philanthropic Psychology in direct mail, increasing average gift value while strengthening donors’ sense of connection and care.
A Reminder of Love That Changed Everything
How do you move an organisation from understanding donor love to truly feeling it? In this second blog, Sam Jacklin and Tassy Serradura share how donor research, emotional insight, and patient internal change helped Animal Welfare League South Australia build a whole-organisation approach to loving donors back.
Our Donors Love Us, So We Need to Love Them Back
What happens when a fundraising team fully embraces the idea that donors’ love should be met with love in return? In this first blog of four, Sam Jacklin and Tassy Serradura share how Animal Welfare League South Australia used Philanthropic Psychology to deepen donor relationships and achieve a sustained 20% increase in gift value.
Designing Your Journey in PhilPsych
Stepping into philanthropic psychology can feel like entering a whole new landscape. In this blog, Becky Carlino, shares how to choose the right starting point for your PhilPsych journey, whether you want a deep dive into the science or practical, hands-on application. Discover how different certificates connect, and how to design a learning path that fits your role, goals and heart.
Bringing PhilPsych to Your Fundraising Practice - Kathryn's Story
Philanthropic psychology turns fundraising from moving money to connecting hearts. Drawing on rigorous donor research, Kathryn shares how small identity-based shifts – such as thanking supporters for their kindness, not just their donation – can lift giving dramatically. In this blog, Kathryn shares her PhilPsych journey, and explains how PhilPsych helps fundraisers design evidence-led communications that honour who donors are and how they love.
Finding Your Fundraising Why!
Fundraising is often framed as solving problems: X amount buys X hours of care, tents or books. Philanthropic psychology invites a different why. Instead of only asking, “What problem does this gift solve?”, we ask, “What love is expressed in this gift?” When we design fundraising to grow love, we grow donor wellbeing, generosity and impact.
What does my life stand for?
In our latest community survey, fundraisers shared honestly about the pressures they face and the care they bring to their work. Drawing on philanthropic psychology, we explore gentle, practical ways to shift attention towards joy, gratitude and self-compassion, supporting your wellbeing so you can continue to nurture others with confidence.
How Philanthropic Psychology can help YOU lead with love not fear
Many fundraisers carry hidden fears about getting an ask wrong or being rejected, but fear isn’t a flaw - it’s human. Philanthropic psychology offers a fresh lens, inviting fundraisers to understand donors through identity, emotion and genuine connection. When giving is seen as a shared expression of who we are, asking shifts from anxiety to authenticity and care.
Philanthropy Is Love
In this blog post by June Steward, Valerie Mullen Pletcher reflects on her 25-year fundraising career, emphasizing that at its core, fundraising is about love. Based south of Washington D.C., Valerie's work has been shaped by her strong conviction that philanthropy and love are inseparable. Through her time with the Institute of Sustainable Philanthropy (IfSP), she gained the tools and language to solidify this belief, not only in her own practice but also in her approach to training and transforming her team.
Hands Up Anyone Who Knows How To Double Philanthropy (Part 2)
In a previous blog I introduced some exciting new ideas on how to grow philanthropy in the United Kingdom, from the Beacon Collaborative.
In this blog I outline some of my own for how giving might be doubled.
Building Companionate Love
Companionate love is the love that we experience for family, friends or those who are otherwise close to us. It has deep links to wellbeing, and donors also experience a sense of temperature with it, specifically a feeling of warmth. There are many uses for companionate love in fundraising and it is important, but how do we use Companionate Love in fundraising?
Compassionate Versus Companionate Love
We can probably all agree that some additional love is due. After all, without their kindness and generosity we’d have no way to pursue our missions and drive societal change.
But what kind of love should we offer and between whom should it be fostered?
(Guest blog) Donor Love Series: Part Four - Is AI capable of growing love?
Every other person seems to be asking me whether I thought AI was going to replace me as a fundraising copywriter. But although AI might be able to do the mechanics of my work, I seriously questioned whether it could build authentic relationships. I added AI to the list of things to ask Prof. Jen Shang about.
(Guest blog) Donor Love Series: Part Two - Instead of “donor as hero”, why not “donor as fellow human being”?
Advocates of donor-centred fundraising and the community-centric fundraising movement have butted heads over the last few years. But what if we could invite donors to be part of something where the essence of who they are allows them to forge deeper connections than “donor as hero”?
Positives or Negatives? Neither?
“Negatives raise more money than positives”, right? Maybe. But is it even the right debate to be having? We believe not. The discussion should be around how we can fundraise in a way which is meaningful to the donor and delivers them the opportunity to enhance their wellbeing. In this blog, Prof. Jen Shang explains more, with an example from USA for UNHCR.
Donation intention and threat – what’s the link and why does it matter?
Threats or danger posed by our environment are nothing new and have continuously challenged humans for centuries. Now we have new insight shedding light on how threats affect people’s intention to donate. What better time to understand the impact of threats on donation intention than right after a global pandemic? It turns out that this knowledge can seriously impact your fundraising!
A New Beginning for Donor Loyalty and Retention – At Last
For almost thirty years I’ve been championing the importing from the commercial world of satisfaction, commitment, and trust as relationship measures that can help nonprofits manage loyalty. But it’s long past time to stop our reliance on our for-profit colleagues and begin to create new models and perspectives for ourselves.
At IFSP we are just beginning to see the results from our new two-year study of donor loyalty and retention focused on the factors that drive actual future behaviour.